Browsing: Faster

Not long ago, waiting several business days for money to move between accounts was considered normal. A customer initiated a transfer, a bank processed the request, and the funds eventually appeared. There was little reason to question the delay because most alternatives worked in much the same way.

The AA faced a number of challenges in their analytics processes before adopting Genie. Reporting systems were fragmented across multiple tools. As Matt Sanderson, Head of Data Products for Channels at The AA, explained, “We encountered some challenges in our reporting processes — accuracy, timeliness and governance were all areas of concern.” Teams often navigated…

AI spending is rising faster than measurable CX returns – With AI investment across customer experience reaching unprecedented levels, it’s not foolish to expect businesses to be seeing some level of return on their investment. However, recent reports show this isn’t always the case.

AI is changing how fast organizations can move. Ideas that used to take months to build now take days, sometimes hours. That sounds like good news, and it is. But it creates a new problem. When execution is fast, teams can move in many directions at once. Marketing can ship a new campaign, product can…