Browsing: employee

Israeli employee training video startup Bites reported on Thursday the completion of a $40 million Series A fundraising round, bringing its total fundraising to approximately $55 million since the company’s establishment.

CRM

When it comes to customer satisfaction, MSPs should examine service delivery metrics that reveal what customers experience when something goes wrong, including how quickly a technician responds to a ticket, first-call resolution, ticket reopen rates and more, says Tonya Petrozzi, business coach and consultant for Petrozzi Coaching & Consulting.