Browsing: consumer

AI is raising customer expectations faster than many CX teams can meet them. New research from Zingtree, NTT DATA and Alchemer shows consumers want speed and convenience, but still expect control, context, and a clear path to human support for complex moments.

Market Hang’s panel discusses the high consumer demand for cybersecurity as stocks trade at high valuations. Today’s Market Hang panel consists of Gerber Kawasaki Wealth & Investment Management CEO Ross Gerber, Yahoo Finance’s Pras Subramanian, Kelly Intelligence founder Kevin Kelly, and Cleo Capital Managing Director Sarah Kunst.

Investing.com — Consumer artificial intelligence agents could reshape online shopping, payments and financial services, but their success will depend on how established companies respond

Consumer sentiment in September hit its lowest level in 12 years, according to Conference Board’s Consumer Confidence Index.

Consumers using AI engage with brands’ offers at a higher rate than non-AI traffic and generate more revenue per visit, a survey from Adobe found.

Return policies impacting consumer shopping behavior | Retail Customer Experience

Landmark global study reveals that while businesses race toward AI adoption, economic pressures leave shoppers focused on price, trust, and seamless experience.

From January 1, 2027, online marketplaces will face tighter disclosure rules on discounts, product information, sponsored listings and imported goods. (Photo: AdobeStock)

Last Tuesday, my smart home decided that my calendar invite for a dentist appointment was actually a request to order three dozen artisanal cupcakes to my front door. It wasn’t a glitch in the traditional sense; it was a classic case of a Gemini Calendar Injection misinterpreting a prompt, a scenario that echoes the 2025…

WASHINGTON, Sept 11 (Reuters) – U.S. consumer prices accelerated in August as the cost of gasoline rebounded after two straight monthly declines, bolstering financial market expectations that the Federal Reserve could raise interest rates next week.