Browsing: Connecting

With a market size of approximately US$31 billion in 2025, e-commerce is becoming a crucial driver of Vietnam’s digital economy. However, to maintain its growth momentum and contribute more effectively to the goal of double-digit economic growth, this sector needs to shift from growth in scale to improving quality, operational efficiency, and competitiveness. In this…

When ecommerce teams need faster time-to-market for AI-powered customer experiences, they face weeks of custom integration work that delays launches and increases security risks. Building and connecting a production-ready AI assistant typically requires custom API code for each client, container infrastructure management, and complex authentication. Amazon Bedrock AgentCore and Mistral AI Studio streamline this process.…

This week’s customer intelligence developments show why connected signals, human judgment, and accountability now matter more than dashboards. AI can accelerate insight, but fragmented customer context still prevents organizations from making consistently better experience decisions.

Enterprise CX and IT leaders face an ongoing architectural challenge when deploying AI agents. Customer service workflows require real-time access to information such as operational data, product documentation, policies, and legal guidelines. But connecting AI agents to disparate repositories often creates operational friction or information silos. Metrigy’s data shows that relying on a hybrid knowledge…

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Verisk (Nasdaq: VRSK), a leading strategic data analytics and technology partner to the global insurance industry, today announced Verisk Fraud Discovery, a fraud prevention platform that unifies fraud intelligence, advanced analytics, network analysis, digital media forensics, and case management into a single, scalable solution.

The revolution was supposed to be televised, decentralized, and entirely bank-free. Instead, the disruption of the banking sector has hit a predictable snag: the incumbents are not just surviving; they are absorbing the competition. For years, the narrative suggested that neobanks and fintechs would build parallel rails to bypass traditional finance. Instead, we are witnessing…