Browsing: Connecting

This week’s customer intelligence developments show why connected signals, human judgment, and accountability now matter more than dashboards. AI can accelerate insight, but fragmented customer context still prevents organizations from making consistently better experience decisions.

Enterprise CX and IT leaders face an ongoing architectural challenge when deploying AI agents. Customer service workflows require real-time access to information such as operational data, product documentation, policies, and legal guidelines. But connecting AI agents to disparate repositories often creates operational friction or information silos. Metrigy’s data shows that relying on a hybrid knowledge…

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Verisk (Nasdaq: VRSK), a leading strategic data analytics and technology partner to the global insurance industry, today announced Verisk Fraud Discovery, a fraud prevention platform that unifies fraud intelligence, advanced analytics, network analysis, digital media forensics, and case management into a single, scalable solution.

The revolution was supposed to be televised, decentralized, and entirely bank-free. Instead, the disruption of the banking sector has hit a predictable snag: the incumbents are not just surviving; they are absorbing the competition. For years, the narrative suggested that neobanks and fintechs would build parallel rails to bypass traditional finance. Instead, we are witnessing…