Browsing: Connecting

Optimove’s 2026 research found 72% of U.S. shoppers now use AI tools like ChatGPT, Claude, or Gemini for shopping ideas or gift recommendations, and nearly half do so regularly.

A computer can connect workers to businesses in multiple locations. But when the workplace is no longer fixed, who identifies risks, who handles incidents, and what basis is there for protecting rights? These questions highlight the need to build a job-specific safety chain, rather than just controlling safety within the office premises.

Fintech innovation depends on more than good technology. Startups need capital, customers, and industry expertise to grow. Investors need to identify promising companies and emerging opportunities. Financial institutions need solutions that address evolving business challenges.

In today’s evolving entrepreneurial landscape, many European startups face challenges such as fragmented investment opportunities and limited collaboration between developed and developing regions. The BEYOND project – funded through the European Innovation Ecosystems programme, under Horizon Europe – was created to address these barriers, offering vital support to startups and facilitating access to cross-border investments,…

The first part of this look at Kroger’s post-pandemic omni-channel retail transformation progress focused primarily on the e-commerce strategy for the US grocery giant. But the other side of the omni-channel coin, the one that so many retailers have neglected to pay enough heed to, is the physical stores.

With a market size of approximately US$31 billion in 2025, e-commerce is becoming a crucial driver of Vietnam’s digital economy. However, to maintain its growth momentum and contribute more effectively to the goal of double-digit economic growth, this sector needs to shift from growth in scale to improving quality, operational efficiency, and competitiveness. In this…

When ecommerce teams need faster time-to-market for AI-powered customer experiences, they face weeks of custom integration work that delays launches and increases security risks. Building and connecting a production-ready AI assistant typically requires custom API code for each client, container infrastructure management, and complex authentication. Amazon Bedrock AgentCore and Mistral AI Studio streamline this process.…

This week’s customer intelligence developments show why connected signals, human judgment, and accountability now matter more than dashboards. AI can accelerate insight, but fragmented customer context still prevents organizations from making consistently better experience decisions.

Enterprise CX and IT leaders face an ongoing architectural challenge when deploying AI agents. Customer service workflows require real-time access to information such as operational data, product documentation, policies, and legal guidelines. But connecting AI agents to disparate repositories often creates operational friction or information silos. Metrigy’s data shows that relying on a hybrid knowledge…

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