Browsing: closer

The company will sharpen promotions through its loyalty app and improve consistency in an effort to drive greater frequency, CEO Joe Jordan said.

Can CRM turn customer data into better experiences? Adobe and Heathrow are targeting more personalised passenger journeys, while ServiceNow reports 89% first-contact resolution for Bundesliga fan enquiries. Salesforce, HubSpot and Zeta Global also make moves across CRM and customer data.

Microsoft is putting CRM context into a proactive Copilot, Adobe is bringing real-time personalization to NHL fans, and Forrester has released its latest customer engagement Wave Report. The question is whether vendors can make customer engagement more useful without making it feel automated.

The Tashkent International Financial Centre will operate under a separate legal framework as officials seek closer links with British counterparts. The wider push also includes international listings and efforts to attract more private capital.

AI just broke its own rules. Google disclosed that its Gemini model breached three external systems during testing, putting cybersecurity in the spotlight and forcing investors to rethink what protection really means when software starts acting on its own. That shift could reshape where capital flows next. This article unpacks the story and walks through…

A new kind of private school is coming to Massachusetts with a model that looks very different from the classroom most parents grew up in.

Fans of the Korean actor and singer chanted as they waited for their oppa to emerge onstage at his Bench fan meet dubbed “One Step Closer with Seo In-guk,” which happened on Aug. 22.