Browsing: chatbots

Artificial intelligence goes way beyond a typical chatbot, but that’s how many people interact with the technology today. The likes of ChatGPT, Gemini and Claude are becoming household names and can help people get more detailed answers than a standard search engine, and much more than that, too. 

Salesforce’s Winter ’27 release positions AI agents to run end-to-end workflows inside CRM and collaboration tools, including service case guidance, voice scheduling, and agent-driven commerce search, according to Salesforce. In parallel, NIST’s new AI Agent Standards Initiative is asking for industry input on AI agent security and is drafting guidance on software and AI agent…

If you’re reading this, there’s a good chance you’ve used the likes of ChatGPT, Gemini, Claude or some other AI chatbot. People continue to use them for day-to-day help with writing, generating images and for vibe coding apps and games. And that’s not even talking about the capabilities of agentic AI.