Browsing: Centers

The behavioral health industry is projected to reach $132 billion by 2032. Demand for addiction treatment has never been higher. Families are searching online at 2 AM for help. Insurance coverage for substance use treatment has expanded significantly since the Mental Health Parity Act and the Affordable Care Act. More people than ever are willing…

Veeva Systems Inc. VEEV used its fiscal second-quarter 2027 earnings call to emphasize accelerating AI development through Veeva Falcon and strengthening Vault CRM adoption across large biopharma customers.

guided controls help data centers match cooling output to real-time compute demand

The U.S. National Science Foundation is investing $90 million over five years to support three new NSF Science and Technology Centers (NSF STC). These centers will advance American leadership in science and technology, strengthen the nation’s STEM workforce, and accelerate innovation in fields ranging from artificial intelligence and biotechnology to fusion energy and robotics.

In an aerial view, the Meta El Paso Data Center is seen on August 13, 2026 in El Paso, Texas. (Photo by Brandon Bell/

Generative AI and agentic AI have several use cases in the contact center, from handling routine and predictable customer interactions to coaching human agents through specific customer resolutions. As the year has unfolded, there has been a definite shift in user sentiment as AI proves its value to both agents and customers. Below are four…