Browsing: Agent

Google Cloud just dropped a game-changer for enterprise automation. The company’s new Gemini agent can connect directly to business systems and execute complex workflows through simple prompts, potentially reshaping how companies handle routine operations. This isn’t just another chatbot – it’s Google’s bid to make AI agents as essential as email for enterprise productivity.

CRM

For months, the merchant-side gate in agentic commerce was a line in a robots.txt file. Shopify blocked AI crawlers from its checkout and cart paths, Amazon blocked Meta’s Muse agent outright, and the control merchants had over agent traffic was reactive and blunt: the picture mapped in The Fragmenting Gate. Salesforce’s Winter ’27 announcement, dated…

Engineers increasingly use coding assistance tools to accelerate their development workflows. Today, Amazon SageMaker AI optimized generative AI inference introduces the aws-ai-ml skill, available through the Agent Toolkit for AWS. This skill gives coding agents like Kiro, Claude Code, and Codex deep expertise in inference optimization and benchmarking. Install the skill, and your existing agent…

CRM

Gal Rimon says AI agents are entering CX operations faster than many leaders are able to govern them. Ahead of Centrical’s Big Game event next month, he explains why organizations need one performance model for people, AI agents, and customer outcomes