SAP Customer Experience has once again claimed top honors across the G2 Fall 2026 Grid Reports, earning 100+ Leader positions across categories, segments, regions, and report types. Driven entirely by verified customer reviews, this recognition reflects the trust thousands of businesses place in SAP CX to help power their most critical customer-facing operations.
What makes G2 recognition uniquely meaningful? Every ranking is driven entirely by verified customer reviews; there’s no analyst scoring and no vendor submissions. When SAP CX earns a Leader badge, it’s because our customers said so.
“Earning a Leader position in a G2 Report is highly competitive and rooted in verified customer reviews,” Godard Abel, co-founder and CEO, G2, said. “Congratulations to SAP Customer Experience for achieving this distinction. Buyers can be confident this ranking reflects the authentic experiences of real users.”
Shining stars: the standout achievements
SAP Commerce Cloud delivered one of the strongest performances this season. It holds the #1 position in the Enterprise segment for Order Management and #2 Overall. SAP Commerce Cloud also made impressive gains in two other critical categories: climbing from #3 to #2 in the Enterprise E-Commerce Platforms segment and from #3 to #2 Overall in Omnichannel Commerce. The trajectory is clear: SAP Commerce Cloud is accelerating.
SAP Sales Cloud reinforced its standing as a powerhouse in enterprise sales technology, ranking #3 among 54 players in the CRM Enterprise market and #4 among 35 global players in Enterprise Sales Analytics. In one of software’s most fiercely competitive arenas, these rankings are a compelling statement of trust and performance.
SAP Service Cloud earned its place as a Leader in the Global Enterprise Help Desk Grid, a recognition that reflects the consistent, high-quality service experiences our customers deliver to their own customers, every single day.
SAP Engagement Cloud holds strong to its continued leadership position in both email deliverability and personalization engines. These both prove the solution’s ability to support the most dynamic and high-volume enterprise senders this upcoming holiday season.
What’s next: AI at the heart of SAP CX
Being recognized today is one thing. Building for what’s next is another. SAP CX is pushing the boundaries of AI-driven customer experience, with Q2 2026 delivering transformative innovations across sales, service, marketing, and commerce.
In SAP Sales Cloud, the new agentic opportunity summary helps transform how sales teams manage their pipeline, aggregating engagement signals and activity data into a real-time deal view that can surface risks early and sharpen prioritization. Complementing this, SAP Incentive Management now leverages AI-supported recommendations to help sales leaders optimize compensation plans and unlock performance insights that were previously buried in data.
In SAP Service Cloud, the AI-first email editor equips agents with intelligent tools to help compose and manage customer interactions with greater speed and precision. Agents can now also create sales leads and opportunities directly from the service workspace, helping to turn every support interaction into a potential revenue moment.
In SAP Engagement Cloud, the new AI-assisted content composer can generate and adapt images and copy directly within block-based emails using natural language prompts. Outputs stay grounded in the context of your audience and related products or campaigns for more accurate and engaging results. Teams can move from idea to campaign in minutes without leaving their workflows.
In SAP Commerce Cloud, the standout innovation is conversational AI shopping integration. This enables AI agents to query live product catalogs, provide inventory updates, manage carts, and complete transactions, all within natural chat or voice interfaces
Together, these capabilities mark a decisive shift, from AI as a passive insight tool to AI as an active participant in every customer interaction.
The voice of the customer
G2 rankings are earned, not assigned. Every badge is the result of real users sharing their honest experience. Here’s what some of our customers have to say about our products:
SAP Commerce Cloud
“I also appreciate the AI-driven intelligence features such as personalized recommendations, smarter search, predictive insights, and automated merchandising optimization, which significantly enhance customer experience and business efficiency.” – Vedant G, Manager EWS | Read the full review
“What sets SAP Commerce Cloud apart is its unmatched stability and depth when handling complex, enterprise-grade operations. While lighter platforms might look sleeker out of the box, SAP Commerce Cloud shines where stakes are high and business models are complicated.” – Hitesh Mistry, Accounting Specialist Vodafone | Read the full review
SAP Sales Cloud
“Out of all the CRMs I have worked with, SAP has proven to be the most mature of all of them. As being a customer service representative you often need access to records that other teams handle, SAP eases my access to contact records, sales proposals and quotes, account creation requests, escalations, and regular CSR tickets.” – Hitesh Mistry, Senior Customer Service Rep | Read the full review
“I find it most useful for providing real-time visibility into the sales pipeline. I also appreciate the strong forecasting capabilities, as they give us a better sense of expected revenue.” – Verified User, Enterprise | Read the full review
SAP Service Cloud
“I like how SAP Service Cloud is becoming more AI-driven, especially with features like automatic case classification, sentiment analysis, and AI recommendations that reduce manual effort.” – Carl N, CSIS Web Design Instructor | Read the full review
“I use SAP Service Cloud for managing my customer support team, solving case management issues, automating customer responses, and reporting and analyzing team performance. It’s fast and easy to manage, saving me time.”– Olatunji O, Support Associate, Hospital & Healthcare | Read the full review
SAP Engagement Cloud
“I like the stock tracking dashboards and direct revenue attribution, which help me a lot to understand performance. Additionally, the predefined campaigns aimed at the online channel make our work easier, as we only need to develop them according to our business, which ultimately benefits internal developments. The focus on automations that we are implementing internally is also a positive point for us.” – Food & Beverage Enterprise User | Read the full review
Explore the full G2 Fall 2026 results and see why thousands of customers trust SAP CX to power their business.
