- SIE.DE
- CRM
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Salesforce Inc. (CRM, Financials), the enterprise software company behind the Agentforce AI platform, is getting a larger real-world test of whether its AI agents can handle everyday business work.
Siemens is expanding its use of Agentforce across sales and industrial service operations. One number stands out.
Siemens had been receiving more than 2,500 unqualified inbound leads every month. It now uses two AI agents to contact those leads, gather details such as budget and timing, and send stronger prospects to the right salesperson.
The system reaches every inbound lead across 132 countries and supports a sales organization of about 18,000 people. The partnership is also moving beyond sales.
Salesforce and Siemens are connecting customer information with engineering data so employees can answer technical questions, check equipment upgrades and identify spare parts more quickly.
Future AI agents could also help Siemens qualify distributors, schedule meetings and handle parts of supplier onboarding.
For Salesforce, that is more useful than simply announcing another company using Agentforce.
It shows how deeply the product can move into a large customer’s daily operations.
Now Salesforce has to prove those deployments can turn into meaningful revenue growth.
