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Australian business management software provider, MYOB, is preparing to give small and medium business customers the ability to access their financial data through Anthropic’s Claude and OpenAI’s ChatGPT.
The integration will allow MYOB customers to query their own business records, including customer balances, overdue invoices and profit and loss data, directly within the two AI platforms. Rather than logging into MYOB to retrieve the information, users will be able to ask questions in plain language through Claude or ChatGPT and receive answers grounded in their actual MYOB data.
MYOB will begin a phased rollout through the app directories of both Claude and ChatGPT from August, with further integration capabilities expected to follow.
Australia’s AI usage provides the backdrop
The announcement comes alongside data from Anthropic’s Economic Index showing Australia ranks first globally for Claude usage on a population-adjusted basis. Business operations is now the second most common use case for Claude in Australia, suggesting a growing appetite among local businesses to apply AI tools to day-to-day operational tasks.
MYOB CEO, Paul Robson, framed the integration around that shift in how businesses are already working.
“AI only matters in business when it connects to the systems people already trust and the work they need to get done,” Robson remarked.
“By bringing MYOB into Claude and ChatGPT, we are giving customers another way to ask questions, understand performance and make faster decisions using the financial records they already rely on to run their business.”
Robson positioned the move as part of a wider product direction for MYOB.
“This is part of a bigger shift for MYOB. We’re putting AI to work inside our products and building new platforms around them. Together, they create a smarter experience, helping customers make the most of their technology, turn trusted data into action and move their business forward.”
Extending an existing in-product assistant
The Claude and ChatGPT integrations build on MYOB’s existing in-product AI assistant, which already allows customers to interact with their business data inside the MYOB platform using plain-language questions.
The extension to external AI platforms gives customers the flexibility to access the same financial data in whichever AI surface they prefer, whether that is within MYOB itself or through Claude or ChatGPT.
The approach reflects a broader pattern among software vendors seeking to meet users where they already work rather than requiring them to switch between tools. By connecting structured financial records to general-purpose AI platforms, MYOB is betting that customers will get more value from their data if it is accessible in the tools they already use daily.
Agentic BAS points to workflow automation
MYOB is also pushing further into AI-driven workflows with what it describes as Australia’s first agentic BAS offering. The AI BAS product works progressively throughout the quarter rather than as a single end-of-period task, helping categorise transactions, flagging GST rules and raising issues for review before lodgement.
The approach is designed to reduce the administrative burden of business activity statement preparation, a recurring compliance task for Australian small businesses.
MYOB indicated it is continuing to invest in AI capabilities across its business management platform, with work underway on AI-powered features that can forecast cash flow, guide compliance readiness and surface proactive insights. The company noted that its local regulatory expertise is intended to ensure those AI experiences reflect Australian tax and compliance requirements.
Phased rollout from August
The integrations will appear in the app directories of both Claude and ChatGPT, with MYOB prioritising what it considers the highest-value use cases for small business customers in the initial rollout. The company has not disclosed which specific MYOB products or plan tiers will support the integrations at launch, or whether they will carry additional costs.
Further information on MYOB’s AI offerings is available at myob.com.
Last Updated on August 17, 2026 by Nick Ross
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This article was written by a member of SMBtech’s staff.
