Artificial Intelligence
May 7, 2026
MORRISVILLE, N.C. and LAS VEGAS, May 7, 2026 — Lenovo and ServiceNow have announced an expanded multi-year strategic agreement to enable enterprises to reduce IT support costs, accelerate employee productivity, improve operational control, and strengthen governance through AI-native workflow automation.
From Fragmented Operations to Integrated, Automated Workflows
At Knowledge 2026, Lenovo and ServiceNow are introducing a connected solution designed to simplify operations and enable more efficient, controlled, and scalable service delivery. The solution combines:
- Real-time device intelligence through Lenovo’s xIQ Digital Workplace Platform built on ServiceNow
- Lenovo device lifecycle management and device-as-a-service capabilities
- Lenovo consulting, implementation, and end-to-end managed services
- ServiceNow’s AI Control Tower, Workflow Data Fabric, Technology Provider Service Management, workflow orchestration, and enterprise-scale architecture
- Lenovo Workplace Service Operations Suite built on ServiceNow, a portfolio of apps that bring together operational visibility, lifecycle workflows, and safeguarded data management to simplify service delivery and scale automation
“Most enterprises are not struggling to adopt AI. They are struggling to operationalize it across fragmented environments,” said Rakshit Ghura, vice president and general manager, digital workplace solutions at Lenovo. “Companies don’t need more AI pilots. They need measurable outcomes. This collaboration with ServiceNow is focused on delivering that, reducing costs, improving productivity, and giving IT leaders real control over their operations.”
“Lenovo’s integration of device intelligence with the ServiceNow AI Platform demonstrates how enterprises can operationalize AI across endpoints, workflows, and services at scale,” said Michael Park, senior vice president, global partnerships and channels at ServiceNow. “By combining real-time endpoint data with a platform that orchestrates any AI model, any data, and any workflow, organizations can move from fragmented operations to consistent, intelligent outcomes across global environments. The partners moving with AI right now are the ones who will define what enterprise services look like for the next decade.”
Differentiated by Real-Time Device Intelligence at Global Scale
Lenovo’s device intelligence platform analyzes data across a global footprint of enterprise endpoints—creating a continuous feedback loop between device performance, service operations, and business workflows. ServiceNow operationalizes that intelligence through AI-driven workflow automation, enabling organizations to orchestrate actions across systems, teams, and services.
Based on Lenovo’s internal testing, this approach enables:
- Up to 30% reduction in IT support costs by reducing ticket volumes through predictive issue detection and automated remediation
- Up to 50% faster employee onboarding and time to productivity by eliminating device-related onboarding delays
- Up to 30% improvement in employee experience through consistent, always-on service delivery
- Up to 40% of IT issues resolved proactively before user impact through consistent, always-on service delivery
Accelerating Time to Value With AI-Enabled Managed Services
The collaboration expands Lenovo’s ability to deliver managed AI services for enterprise organizations from 5,000 to 50,000 employees. By combining Lenovo’s global delivery infrastructure with ServiceNow’s AI platform and ecosystem, enterprises can accelerate time to value while reducing the risk and cost associated with large-scale transformation programs. Organizations can standardize service delivery, improve performance, and scale AI operations without rebuilding systems market by market.
The collaboration launches across Australia, New Zealand, Hong Kong, Singapore, and Ireland, with continued global expansion planned. ServiceNow will support this with global partner management, multi-geo onboarding, and dedicated enablement resources. This enables multinational organizations to deploy a consistent operating model across regions while maintaining local flexibility and governance.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results.
The Big Data Inside Amazon’s New Fire Phone
The new Fire phone that Amazon launched this week looks like your ordinary black smartphone,…
Three Reasons to be Scared of the Internet of Things
We know the Internet of Things forecasts: 50 billion connected devices by 2020. Apparently, there’s…
Wanted: Intelligent Middleware That Simplifies Big Data Analytics
We’ve seen tremendous technological innovation in the data analytics space over the past 10 years….
GPUs Tackle Massive Data of the Hive Mind
LIVE from GTC12 — The flock of birds that weaves seamlessly through the sky, propelled…
Why Hadoop on IBM Power
In the quest to achieve data-driven insight, Hadoop running on Intel X86-based processors has emerged…
Datanami’s Leverage Big Data Summit Wraps Up
Dialog and networking were on the Datanami agenda this week as we kicked off our…
AI Infrastructure Spending Has Surpassed $1 Trillion. Here’s Where the Money Is Going and What’s Next
AI used to be a race to build the best model. Now it’s a race…
Token Optimization in Enterprise AI: How Context Architecture Determines Whether Your AI Program Scales Economically
Enterprise AI budget forecasting is mostly guesswork right now. Most organizations set their initial allocations…
AI Is Creating a New Market for Infrastructure Data. S&P Global Wants In
The AI boom has kicked off a massive wave of data center construction around the…
Why the AI Semantic Layer Is Becoming the Foundation of Enterprise AI
BigDATAwire recently spoke with Cindi Howson, Chief Data and AI Strategy Officer (CAIO) at ThoughtSpot,…
Building Industrial Software with AI: Guardrails for Systems Where Code Touches the Physical World
AI coding assistants have become part of everyday software development. They write functions, generate tests,…
