DivDat has acquired Meridian Integration, combining payment processing with customer engagement software to create a broader platform serving healthcare providers, utilities, municipalities, and other organizations managing high-volume customer interactions. Financial terms of the transaction were not disclosed.
The acquisition combines DivDat’s payment infrastructure with Meridian Integration’s customer engagement technology.
The companies intend to provide organizations with a more integrated way to manage communications, self-service interactions, transactions, and payment processing.
DivDat and Meridian both have decades of experience connecting information from payment channels, customer systems, and financial platforms.
The combined business will seek to reduce the number of separate technology vendors that organizations need to manage.
The strategy targets organizations facing growing pressure to modernize customer service while simultaneously reducing administrative expenses.
Utilities, healthcare organizations, municipalities, and similar service providers increasingly need to offer digital communications, online self-service, and modern payment options while continuing to accommodate consumers who prefer cash or have limited access to conventional banking and digital services.
DivDat intends to maintain that accessibility as it expands its digital capabilities.
The combined platform will focus on customer engagement, communications, self-service, enterprise integrations, and payments.
DivDat believes bringing these functions together can improve reconciliation, reduce call-center workloads, and connect customer-facing experiences more directly with internal financial and operating systems.
The acquisition is also intended to accelerate digital adoption.
The company plans to provide tools that help guide users toward digital channels while preserving alternative payment options for consumers who need them.
DivDat describes this strategy as leveling the payer landscape by ensuring that expanded digital capabilities do not exclude unbanked, cash-preferred, or digitally underserved customers.
Founded in 1971, DivDat has developed technologies spanning payment collection, customer communications, enterprise integration, and self-service.
The combined organization will operate as DivDat powered by Meridian.
The company plans continued investment in product development and technology integration as it builds a more comprehensive customer experience platform.
“This acquisition represents an exciting new chapter for the markets we serve, our employees, and our company.”
“Together, we are creating a stronger product offering, deeper expertise, and a broader vision for helping organizations improve customer experiences, reduce costs, streamline operations, and simplify reconciliation.”
Jason Bierkle, President and CEO of DivDat
