Author: AdminBit

November 15, 2026 | 20:45(0) user say On November 12, the Executive Authority of the Vietnam International Financial Centre in Ho Chi Minh City (VIFC-HCMC) announced a framework cooperation agreement with Touchstone Partners and Ho Chi Minh City Venture Investment Fund JSC to implement an Investment Coordination and Co-investment Programme with a 1:1 matching mechanism.

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CRM

Talkdesk announced Talkdesk Voyager, a long-horizon orchestration product on its Customer Experience Automation platform. It coordinates AI agents, employees, and enterprise systems to run goal-driven journeys over days, months, or years, with pre-built blueprints for healthcare, retail, and financial services. The company has not given a general availability date. Customers will judge whether those journeys…

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AI is making it much easier to start a business. Entrepreneurial activity continues to rise across all age groups, and AI adopters expect to see faster employment growth than non-adopters, see charts below.

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CRM

ServiceNow has launched Autonomous CRM Engine, an AI-native tool that maps CRM processes, redesigns workflows and helps deploy ServiceNow CRM in weeks. The company says it can also monitor configurations after deployment. Separately, ReSource Point of Sale says ServiceNow CRM has helped cut average resolution times from 8–10 hours to three hours.

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