Author: AdminBit

Berlin’s state government is dealing with the fallout of a ransomware attack after the Rhysida extortion gang published roughly 6 terabytes of stolen data on the dark web, including material described as touching state administration and national defense records. The leak followed a refused ransom demand of 30 bitcoin, worth close to €2 million at…

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Artificial intelligence is moving out of the pilot phase in customer service, and knowledge management is emerging as the constraint that decides whether the investment pays off. Contact centers combine high interaction volumes, heavy labor costs and visible moments of truth with customers, which makes them the clearest test of where the technology delivers measurable…

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In many ways, developing and deploying AI resembles the implementation of other technology: define requirements, build or configure, test, approve and operate. Many of the “traditional” risks, like appropriate user access, change management, segregation of duties, security and data interfaces, still apply.

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