Zoom has introduced a Unified Context Layer and new artificial intelligence features for My Notes and ZoomMate. The additions are intended to connect conversation data with company records and third-party applications.
New Zoom CX innovations help businesses deliver more personalized experiences across digital and physical touchpoints and help turn customer conversations into faster resolutions
Zoom Communications has appointed Andrew Hindmarch as Head of Channel Strategy, Asia Pacific (APAC), bringing more than two decades of experience in enterprise technology and CX to the company’s regional AI growth.
“He hoodwinked me,” the just-ousted Better Home & Finance CEO said about Daniel Lewis, the man who replaced him last week. “He said he liked the company’s strategy. He praised us on X and used that to get on our board and win our confidences.”
