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From “rizz” to “meat proxy,” words and phrases have fallen in and out of favor for centuries. Culture, politics and technological development have long influenced these trends, and now, new research shows that ChatGPT is beginning to influence how humans communicate.

The dominant narrative aroundAIinsoftware engineeringrevolves aroundcode generation. Autocomplete, test generation, entire functions written from aprompt— the demonstrations are impressive, the claims are ambitious and anyone reading aboutAI-assisted engineeringmight reasonably conclude that AI is good for helping people write code faster.

For years, the customer relationship management (CRM) platform has been the unquestioned center of the enterprise universe for managing the customer lifecycle. It’s the system of record, the source of truth and the hub around which customer service, sales and marketing operations (are supposed to) revolve. This CRM-centric approach, however, is rapidly becoming obsolete. The…