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On 4 November, French bank Crédit Mutuel Arkea said it had been targeted by a cyberattack that generated approximately €100 million (US$112 million) in fraudulent transactions.

The telecom provider plans to reshore its customer care staff, which may have broader implications for companies operating contact centers at home and abroad.

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Explore the social commerce trends shaping 2026, with platform updates for brands selling on TikTok, Meta, YouTube, and Pinterest.

ServiceNow’s earnings, Salesforce’s UK contact-center rollout and fresh carrier incidents are putting October’s service-management promises to a practical test. For buyers, the question is what’s available, what the contract covers, and who owns the failure.

October was a big month for venture funds, per SEC filings. The filings show that established names are currently commanding top dollar from LPs, especially with a specialized focus. Here are some of the most notable ones we found that haven’t been meaningfully announced or have seen important updates.

Amazon QuickSight is a fully managed, cloud-native business intelligence (BI) service that you can use to connect to your data and create interactive dashboards that can be shared with tens of thousands of users. The dashboards can be used within QuickSight or embedded in software as a service (SaaS) apps.

The next stage of customer experience requires more than intelligent recommendations.

FOR many accounting firms, staying on top of clients still means working file by file: log in, check what’s changed, flag what needs attention, then move on to the next one. It’s careful work, but every hour spent on review is an hour not spent advising.

Six weeks after the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) first detected unauthorized access to its systems, the agency is now moving to notify drivers directly, and the gap between what the state has confirmed and what hackers claim to have stolen has widened into one of 2026’s more closely watched state-level…