Browsing: Verizon

Camryn Bukowski’s garage in Philipsburg, Montana, was getting crowded. She had been teaching functional fitness classes there and had plenty of demand since the nearest open-to-anyone gym was more than 100 miles away. But when Bukowski and a business partner decided to open Goat House Gym together in 2023, they soon learned that making a…

Add to Google Preferred Sources Verizon announced an expanded strategic partnership with Google Cloud to deploy Gemini Enterprise across customer service, network operations, marketing and employee workflows. The carrier will use Google Cloud’s full-stack AI and data infrastructure to break down data silos and unify processes across the enterprise. Gemini already handles the majority of…

The telecommunications company plans to deploy Gemini Enterprise and Google’s data infrastructure as it makes AI central to the customer experience.

Two new class action lawsuits allege Victra, one of the largest Verizon retailers in the country, failed to protect customers’ and employees’ sensitive personal information, resulting in a data breach.

This year’s Digiday Content Marketing Awards winners demonstrate how brands are shifting toward more authentic, community-driven approaches to content. By partnering with creators, experts and complementary brands, organizations are building trust while reaching audiences through more relevant storytelling. The winning work also highlights the rise of interactive experiences that move beyond traditional campaigns, creating opportunities…

Customer service can be a competitive differentiator, but the companies need to be careful about taking CX metrics as a forecast for future growth.