Browsing: Vendor

CRM

As AI agents take on more work across customer-facing systems, CRM investment decisions need to account for data readiness and the processes businesses want to automate. Here’s why CX leaders should get the right people involved before committing their next platform.

Scytale has announced the launch of their latest AI-powered third-party risk management (TPRM) capabilities within its Vendors module. The release further extends vendor risk management from a periodic review exercise into a continuously updated vendor risk intelligence engine, giving security and GRC teams a current view of every vendor in their ecosystem.