Browsing: Value

AI investment is growing and adoption is nearly universal, but real business value remains elusive.

NEC says cheap UCaaS can hide bolt-ons; buyers should compare PBX, CCaaS and telephony quality to protect CX.

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Rethinking customer retention: From churn prevention to value creation | Retail Customer Experience

Nidec (TSE:6594) has postponed its first quarter 2027 results as it reviews prior financial statements, investigates potential product quality issues and unpaid customs duties, and completes related audit and tax checks.

In a tough market, raising productivity is a key way of boosting financial performance and teasing out those marginal gains. It’s something that the private enterprise leaders I speak to are highly focused on achieving – and the number one route they’re taking is to increase investment in technology including AI.

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While 70% of CX practitioners say their organization has adopted AI in CX, only a fraction are seeing a return on investment, Forethought AI Agents by Zendesk’s Antoine Nasr said.