Browsing: Valley

Hello from Tokyo. As I’ve mentioned in previous editions of this newsletter, I covered some exciting startups as a Silicon Valley correspondent from 2006 to 2010, and I encountered young companies that would go on to become global tech giants. These included Tesla in its earliest days, when it could barely assemble a handful of…

CRM

Thames Valley Police and Hampshire and Isle of Wight Constabulary say their AI agent, Bobbi, now automates around 75% of public contacts, but the real test is making sure the right 25%, the vulnerable and high-harm cases, reach a human operator on the 24/7 digital desk