Browsing: Transforms

AI has transformed the way customers and businesses interact. While early chatbots, before the advent of public LLMs, were often clumsy and failed to help customers, the new wave of AI-powered customer service agents has drastically changed the customer experience.

If your company’s security chief looks a little more stressed, there is a reason. Wally Dalrymple, chief security officer at ETS, says the workload has exploded: “It feels like my job has doubled or quadrupled,” he said. “It’s coming at us so fast and at such large volumes.” The job now includes not only keeping…

Large organizations are spending millions of dollars on cybersecurity, yet they continue to rank among the most attractive targets for cyber-criminals. A recent study from cybersecurity firm Huntress highlights a troubling paradox: the organizations investing heavily in cybersecurity are also among those most likely to report experiencing cyberattacks.

From offering AI literacy courses in all colleges at ASU this fall to advancing new frontiers in research and discovery, Provost Gonzales reflects on how and why ASU is guiding the future of AI

OnVibe Helps Small Businesses and Creators Develop Content Strategy with Intelligent, Personalized Social Media Insights, Powered by AI

The water and sanitation industry in Brazil is undergoing significant change. New legal and regulatory requirements and increasing operational complexity have created pressure to improve efficiency while continuing to deliver reliable service to millions of customers.

AI is allowing physical locations to become more critical to fulfillment, customer engagement, and operational efficiency. Retailers that adopted in-store AI early are seeing store sales grow faster than the competition, which is why one reason physical footprints continue to expand. The catch is that much of this value remains invisible, with AI delivering measurable…

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powered automation and real-time guidance drive 100% interaction analysis, improving patientaccess and operational efficiency at scale