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The bible of user-interface design is “Don’t Make Me Think” by Steve Krug. He believes questions such as “Where do I click?” or “What does this mean?” create hesitation in shoppers.

This article was authored by Jens Teutrine, DACH representative (Germany, Austria and Switzerland) at the Consumer Choice Center, and a former Member of Germany’s Federal Parliament. The views expressed in this article are those of the author and do not necessarily reflect the official policy or positions of EU Tech Loop or Euronews.