Browsing: Telling

September 24th, 2026 · by Trefis TeamCRMYTD-9.7%SPYYTD+13.2%QQQYTD+20.9% Analyze CRM →

More than half of consumers who use AI have decided not to buy something based on information from a chatbot, according to a new Semrush survey. Among people who use chatbots when shopping online, nearly 81% have decided against a purchase based on AI guidance.

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[Sportschosun, Reporter Cho Yoon-sun] BIBI showed off her exceptional variety-show skills by playfully taking control of Lee Seo-jin and Kim Kwang-kyu.

PwC found 29% of customers have stopped buying from a brand over a bad experience, and almost none of them say so on the way out. Amazon Connect has just become a family of agentic AI products, with AWS suggesting 60 to 70% of contact centre calls could be handled by machines. iCXeed co-founder and…