Browsing: Telefnica

• The new assistant, based on generative artificial intelligence and integrated with Bizum’s website and WhatsApp Business channel, provides automated responses to issues, general enquiries and potential scams, with the aim of offering customers more efficient, up-to-date and multi-channel support. • Its implementation has achieved 90% accuracy in responses and reduced email enquiries for resolving…

Telefónica has rolled out a new model for managing the Negratín Group’s construction projects, based on advanced digitalisation solutions that will transform the way it operates on large-scale energy projects.

Telefónica has integrated artificial intelligence into all its business voice services, from the simplest mobile line to the most up-to-date switchboard, thereby moving towards smart voice.