Browsing: Stats

When it comes to performance analysis, numbers are only as useful as the context around them. The real value often comes from understanding how different metrics relate to one another and what those relationships reveal about a team or player.

Arecent Valoir reportestimated that organizations spend, on average, just under $1,000 per user per year for CRM and CCaaS, supporting infrastructure and add-ons, with integration technologies making up 26 percent of that annual ongoing cost. Disconnected CX systems are a drain on productivity, Valoir contended, with service reps accessing an average of nine applications to…

Digital marketing has emerged as the most powerful form of marketing in the post-pandemic era. With the internet becoming the go-to space for businesses to operate and for consumers to purchase, traditional marketing has taken a backseat. As a result, brands are relying on their digital strategies like never before. According to the latest CMO…