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CRM

As AI agents take on more work across customer-facing systems, CRM investment decisions need to account for data readiness and the processes businesses want to automate. Here’s why CX leaders should get the right people involved before committing their next platform.

Jon Fielding is Managing Director of Apricorn in EMEA, responsible for sales and operations strategy, revenue growth and channel development. CISSP certified, he has 28 years’ experience in information security, spanning IBM and security start-ups including Valicert and Tumbleweed. Before joining Apricorn, Jon established IronKey’s first EMEA office and specialised in the secure USB market,…

Jennifer Hankins started as president and chief executive officer (CEO) of Rev1 Ventures on Sept. 14. She replaces Tom Walker in running the Columbus venture development nonprofit. Hankins comes to Rev1 from Tulsa, Oklahoma, where she worked with Tulsa Innovation Labs (TIL). TIL won federal Build Back Better and Tech Hubs awards. Her family is…