Browsing: Standard

Legal professionals are saving 5-10 hours of work each week, putting pressure on traditional billing models and reshaping how firms operate

In business, data is rarely perfectly consistent. Delivery times drift, customer satisfaction ratings fluctuate, and even well-run processes produce results that vary from one observation to the next. The real question isn’t why that variation exists, but whether a given result falls within an expected range or signals something worth investigating. A normal distribution helps…

As banks move AI from experimentation into enterprise deployment, the data foundation becomes an execution issue. In the first installment of a three-part CDO Magazine interview series, Shebani Baweja, Group Chief Data Officer (CDO) at Standard Chartered, speaks with Bryan Lee, Group Head of Data at United Overseas Bank, about the conditions required to scale…

ARTIFICIAL INTELLIGENCE is reshaping operational standards across the accounting profession.

As AI tools have become widely integrated into business infrastructures and public-facing systems alike, the ways in which many consumers navigate the web have changed completely.

The Financial Accounting Standards Board says the new standard improves how investment companies, such as mutual funds, measure the fair value of an equity security that’s subject to a contractual sale restriction.

AI virtual agents are no longer judged by how many calls they deflect. In 2026, the defining measure of contact center AI performance is resolution rate: whether the customer’s issue was resolved end-to-end. For years, the industry measured AI success differently — fewer live interactions meant lower costs — but that framing always had a…

New Zealand is set to develop a national standard for digital product labelling, giving businesses greater flexibility to provide product information electronically while aligning the country with global practices.

In the wake of fresh reporting about more of OpenAI’s AI agents misbehaving on the public internet, OpenAI says the AI world lacks standards for when and how to report such incidents. It is “past time for us to define standards for when and how we share misalignment incidents, not just misalignment properties of our…

Standard Chartered is conducting a global integrated agency pitch, with the request for information (RFI) issued in July, MARKETING-INTERACTIVE understands. The duties would include creative and media, and the pitch is likely to close towards the end of the year.  MARKETING-INTERACTIVE has reached out to Standard Chartered for further details, including the remit of the…