Browsing: Stack

The World Cup drove 4.4 billion social impressions and a 4.2% lift in brand value for the tech company.

Software stocks just had a brutal week. ServiceNow (NOW) fell 34% in the five trading days to Oct. 30, and 81% of software names were down, by venture investor Tomasz Tunguz’s count.

Salesforce’s Cresta agreement gives Agentforce a major voice AI asset, but analysts warn the harder test is coherence. CX buyers now need to assess integration, platform neutrality, and whether voice automation improves real customer resolution economics.

Shadow IT provided security leaders with a remarkably stable playbook for perimeter defense that held up for close to two decades. The rules of engagement were straightforward. Employees bypassed procurement to adopt unsanctioned tools, and the security team hunted them down to plug the leak. Whatever else changed over the years, that basic architecture stayed…

Today, the largest cheques written to MENA scaleups do not buy shares. They are renting balance sheets. Yet most founders still picture their financing journey as a ladder of lettered rounds, each rung purchased with another slice of the cap table. That mental model is now costing them real money.

Eight states sued OpenAI this week, alleging that the AI company caused severe harm to users, many of them underage, while downplaying the risks of its technology.

Brian Donohue, VP Product at Fin, tells CX Today how businesses should structure their growing ecosystem of AI agents, from customer-facing bots to internal copilots, without creating new data silos. He also addresses where trust in AI agents is strongest and where it still falls short.

Few business tools rely on each other as heavily as accounting, HR, and payroll. Whether it’s automatically syncing payroll runs to your general ledger or keeping up with ever-shifting labor regulations, these three core functions perform best as a single, unified ecosystem. Software providers know this—which is why today’s top platforms offer either seamless built-in…

If your RevOps technology stack isn’t delivering the results you need, the problem might come down to architecture.

Kenya Airways (KQ), one of the continent’s biggest airlines, is modernising its retailing experience through a new digital commerce and technology transformation.