Browsing: spending

AI spending is rising faster than measurable CX returns – With AI investment across customer experience reaching unprecedented levels, it’s not foolish to expect businesses to be seeing some level of return on their investment. However, recent reports show this isn’t always the case.

Trust Bank has launched Trust AI Ask, an in-app conversational feature that lets customers search and understand their card spending using everyday language. Instead of navigating transaction histories or remembering exact merchant details, a customer can ask about grocery spending, transport costs, or purchases made overseas and receive a relevant summary.

BambooHR’s September 1 research release describes an online survey of 1,608 full-time salaried U.S. desk workers, including 520 HR professionals, and estimates 87 minutes of daily AI use, or 22,526 minutes annually; respondents allocated 42% of that time to troubleshooting and prompt iteration, 35% to productive work and roughly 20 eight-hour days to the first…