Browsing: Signals

Dialpad and Ada’s merger strengthens Dialpad’s agentic CX platform ambitions, but Craig Walker and Zeus Kerravala say it also points to a bigger shift: conversational AI is moving into the platforms that own customer context, communications, and outcomes.

Today, we’re sharing a milestone in software security long considered to be a grand security challenge: Google DeepMind researchers guided AI agents to mathematically prove key security properties of the actual code underlying the Signal protocol, the technology that protects billions of private conversations in apps like Signal and Google Messages.

Google takes aim at a neway face consequences for content published by their users. It’s also a warning to SEOs and website owners who leverage these kinds of sites for links and AI search influence

Salesforce’s planned Braze acquisition, Databricks’ campaign agents, Optimove’s zero-copy audiences, and Adobe’s Alpine F1 partnership all point to the same fight: who gets to turn trusted customer data into the next action, without losing speed, relevance, or control.

Companies and government agencies rushed this week to patch two critical flaws in PHP, the programming language that runs a large share of the world’s websites.

This week’s customer intelligence developments show why connected signals, human judgment, and accountability now matter more than dashboards. AI can accelerate insight, but fragmented customer context still prevents organizations from making consistently better experience decisions.

WPP Media’s collaboration with OpenAI, including work involving brands such as KFC and Mamaearth, signals a broader shift in how brands could approach product discovery and comparison, with large language models (LLMs) expected to play a growing role in the commerce journey SVP, E-commerce, WPP

Melissa Fein, who previously served as the firm’s media lead in Australia and New Zealand, is tasked with helping scale its operations in the U.S.

The Bank of England has held interest rates at their current rate of 3.75% for the sixth time in a row but said they were likely to rise if high energy prices persist.

The S&P 500 (SNPINDEX: ^GSPC) is trading at one of its highest valuations on record based on the Shiller cyclically adjusted price-to-earnings (CAPE) ratio, which stood at 41.7 on Sept. 10. Readings above 40 have occurred only once before, during the dot-com boom of 1999-2000.