Browsing: sends

CRM

Personal AI agents, such as Meta’s Muse, OpenAI’s dots, and Google’s Gemini Spark, are contacting companies on customers’ behalf to negotiate bills, pursue refunds, and cancel subscriptions. Most service models are based on assumptions that some customers won’t pursue valid requests and others will give up before reaching a resolution. These agents weaken both assumptions…

Sometimes the best investing advice is also the shortest. A caller phoned into a popular financial show asking a question thousands of investors have probably typed into a search bar at some point this year. The answer came back almost instantly, with no hedging attached.