Browsing: role

Small businesses (those with less than 500 employees) make up 99% of businesses in the U.S. and employ almost half of the country’s workforce. Unfortunately, most rely on outdated systems like spreadsheets for managing customer relationships. As a result, there’s a measurable difference in the cost and efficacy of customer data management between small and…

CMO Brett O’Brien digs into the retailer’s “It Always Will Be Foot Locker” creative, which arrives as the business begins to turn around.

Christine Gendron, 61, was sentenced to six months in federal prison for her role in a $19 million fraud scheme that involved properties in the area.

Atento has appointed Francisco Grillo to oversee its nearshore operations in both Peru and Mexico, restructuring regional leadership as the customer experience management and business transformation outsourcing provider strengthens its service delivery for U.S. clients.

Rocket CRM has announced an overview of its Marketing Automation feature, providing information about how automation technologies are supporting customer communication, campaign management, lead nurturing, and workflow organization across today’s digital business environment. The announcement highlights how Rocket CRM’s Marketing Automation feature helps streamline these processes while examining the evolution of marketing automation, explaining how…

Plume has promoted Rebecca Stone to the newly created role of Chief Customer and Marketing Officer, consolidating responsibility for customer success and marketing under a single executive as the subscriber experience platform provider strengthens its support for internet service providers navigating an increasingly competitive broadband market.

Rocket CRM has announced an overview of its Missed Call Text Back feature, providing information about how automated messaging technology is helping organizations maintain communication continuity when incoming calls cannot be answered immediately. The announcement explores how missed call text back functionality operates, examines its role within customer relationship management systems, and highlights the growing…

As the use of artificial intelligence for mental health conditions grows for both patients seeking support and psychiatrists treating them, WVU researchers put ChatGPT-5 Pro to the test to determine its abilities on the psychiatry educational front. (WVU Photo/Davidson Chan)