Browsing: rethink

As federal agencies increasingly deploy more AI-powered agents alongside traditional AI tools, the insider threat landscape is becoming harder to manage. Employees, contractors, applications, and systems all require legitimate access to sensitive data and resources, but AI is creating new ways for that authorized access to be misused, compromised, or extended beyond its intended purpose.

native cybersecurity requires defenses that can keep pace with attackers while protecting infrastructure that never stops running. That challenge is bringing security expertise and specialized computing closer together, with automation embedded throughout the systems enterprises use to train and run models

CRM

ISG’s Research Director, Keith Dawson, says the contact center is becoming a customer engagement hub, forcing buyers to weigh AI governance, context, quality automation, and IT alignment alongside vendor rankings. The practical test is whether platforms now fit the operating model the business needs