Browsing: resolution

Pasquale DeMaio, Vice President at Amazon Connect, explains why mediocre service quietly erodes loyalty, how AI can reveal what customers really experience, and why customer experience leaders must move beyond deflection to build more connected journeys.

This is a paid press release. Contact the press release distributor directly with any inquiries.

AI virtual agents are no longer judged by how many calls they deflect. In 2026, the defining measure of contact center AI performance is resolution rate: whether the customer’s issue was resolved end-to-end. For years, the industry measured AI success differently — fewer live interactions meant lower costs — but that framing always had a…

A resolution was brought before the Clarksville City Council this month that proposes to keep the identity of certain cybersecurity vendors confidential.

Lev Shevtsov24 August 2026 02:32

B2B marketing teams are encountering challenges with fragmented buyer signals and are approaching identity resolution as an operational problem rather than a martech feature. Governance, rather than additional dashboards, is seen as the remedy to these issues. New 2026 benchmarks and industry event agendas are highlighting this ongoing bottleneck in marketing operations.