Browsing: remote

A new hire logs in from a kitchen table in Phoenix, joins a standup with teammates in Austin and Bogotá, ships work by lunch, and closes the day with customer calls across three time zones.

When it comes to software, selling is only half the job. Tech companies also need people who can make sure customers stick around and get their money’s worth. That’s where customer success professionals come in — whose job is to guide clients through onboarding, while deploying products and explaining their nuances, helping solve technical snags…