Browsing: Redefining

Human agents are not going away. And high-performing teams are not born — they are built. In the 450th episode of DisrupTV, two guests show exactly how.

Langdon Partners’ Q2 2026 investor letter for the Langdon Global Smaller Companies Strategy revealed a 9.4% return, lagging behind the MSCI World Small Cap Net Index’s 17.0% gain, with a year-to-date return of -10.7% versus the index’s 35.3%. A copy of the letter can be downloaded here. Despite the improvement, the seven-percentage point lag behind…

Earlier in August 2026, Southwest Airlines Co. reported second-quarter adjusted earnings of US$0.94 per share that exceeded estimates, underpinned by strong passenger and record managed business revenues, and entered a new five-year US$2.00 billion revolving credit facility with an accordion feature up to US$3.00 billion.

The contact center’s unit of value is changing. For years, the dominant metric was deflection — how many interactions could be kept away from a live agent. That framing is showing its limits. A deflected contact that isn’t actually resolved just moves cost somewhere else: a callback, a repeat interaction, a churned customer. The more…

Trust in online finance has emerged as one of the greatest assets in recent years. Millions of people are managing their investments, paying their bills, and transacting digital assets on the web and mobile apps, and as important as the products are, so is the trust in them.

For many years, e-commerce was viewed as an additional sales channel: a website, a social media page, or an online marketplace where customers could discover and purchase products. Today, this definition is no longer sufficient

Entrepreneurs worldwide are redefining business with bold, creative ventures that blur boundaries between industries. With digital-savvy skills, these innovators are transforming what it means to be a multihyphenate leader. They’re impacting all industry categories, from entertainment to health education, proving that success isn’t limited to one niche. Meet 10 inspiring visionaries who are breaking the…

i-80 Gold Corp. has reported past progress on refurbishing its Lone Tree autoclave and carbon-in-leach plant in Nevada, confirming that engineering, procurement, permitting, and early site works are advancing on schedule and within the projected total capital cost of about US$430 million.

Most people would not buy a diamond ring without talking to someone first. The same goes for a luxury sofa, a skincare regimen, or a car. These are emotional purchases, the kind that typically need a conversation.

Rowan Street Capital recently highlighted Shopify’s past Q1 2026 results, where the company reported 34% revenue growth and a 35% increase in Gross Merchandise Volume, marking its second straight quarter above US$100 billion GMV and strong gains in B2B and Shop Pay activity.