Browsing: Redefining

AI is changing the way businesses manage customer relationships. CRM systems now use artificial intelligence to help companies better understand and serve their customers. These smart tools can analyze data, predict customer needs, and automate tasks.

In2IT, a global technology services and digital transformation firm, is rapidly growing its managed services capabilities on the back of the iMobility UCaaS/CCaaS/CX platform, which helps In2IT’s public sector customers offer better public service.

Agentic development is outpacing every security model built to contain it. What was once a set of tools a person had to operate is now a team of AI agents that finds what is exploitable and fixes it at machine speed.

The productivity gains from AI customer service will depend on how effectively humans can supervise automated work. Sanas argues its new Supervised AI model enables one person to manage four live AI conversations without sacrificing accountability or continuity.

Recently, Nigeria’s telecommunications giant, Globacom , underscored and renewed its enduring bond with its subscribers, reaffirming its commitment to delivering superior data services, a more efficient network, and a continuous suite of innovative solutions designed to enhance customer experience.

Cybersecurity has had no shortage of new companies and ideas this summer. Behind some of the most interesting developments are founders who have spent years working on the problems they are now trying to solve.

A recent wave of AI-powered voice phishing attacks targeting some of Wall Street’s most sophisticated financial firms has highlighted a growing cybersecurity reality: organizations can no longer trust what they hear. In August 2026, attackers reportedly used AI-generated voice clones to impersonate executives and trusted colleagues in an attempt to gain access to systems at…

For the last decade, AI in financial services meant one thing: automation. Faster loan approvals. Chatbots that handled FAQs. Fraud checks running in the background. It made operations leaner, but customers barely noticed.

IRVINE, Calif., Sept. 2, 2026 /PRNewswire/ — Roland DG, the world’s leading provider of wide-format digital printing solutions, today announced the launch of the TrueVis AG-640, a next-generation 64-inch latex printer/cutter that expands what is possible with latex printing. Combining low running costs, high output quality, expanded colors, dense white ink, and integrated contour cutting,…

Privileged access is the elevated permission that lets an identity change systems, reach sensitive data or override normal controls.