Browsing: reasons

I spend most weeks with contact center leaders under real pressure to deploy AI, and I hear the same story on repeat: leadership wants results, finance wants an accurate price tag, and the team is moving too fast to define what “working” actually looks like.

Anthropic’s Claude is one of the main AI tools customers use for everyday tasks. While compared to OpenAI’s ChatGPT and Google Gemini, Claude has a great advantage in text generation, deploying code, and helping developers debug a system, it also has several limitations that continue to drive customers away from the platform. Some of the…