Browsing: questions

CRM

Rob Scott previews Microsoft Ignite 2026, where Microsoft must show how Dynamics 365 Contact Center, Contact Center Intelligence, voice agents, Agent 365, MCP, and consumption pricing fit together. The key question: can the strategy simplify enterprise CX, or add another layer of complexity?

Investing.com — Shopify Inc (SHOP) beat on profit, but the stock still fell. It traded at $147.76 (-5.42%) as of Nov 3, 12:51 PM EST. It was down as much as 12% in pre-market (as of 9:28 AM EST) and has recovered part of that loss. The 52-week range is $94.00–$180.88.

CRM

Salesforce’s Cresta agreement gives Agentforce a major voice AI asset, but analysts warn the harder test is coherence. CX buyers now need to assess integration, platform neutrality, and whether voice automation improves real customer resolution economics.

Carlisle’s third quarter saw healthy sales growth, with management pointing to resilient demand in its core reroofing business and successful price increases offsetting persistent cost inflation. Despite these positives, the market reacted negatively to results, as higher-than-expected raw material and freight costs weighed on operating margins. CEO Chris Koch described the margin pressure as a…

This semester, Postdoctoral Associate in AI and Humanity Collin Lucken has been teaching the self-designed course Minds and Machines: An Introduction to the Philosophy of Cognitive Science (PHIL 2400), which examines the philosophical underpinnings of science—particularly the study of the human mind.