Browsing: Puts

A question that enterprises are staring to ask themselves as the agentic revolution rumbles on is whether the Customer Experience (CX) is going to be the same if users are talking to a human or an AI. The answer may be somewhat nuanced.

ServiceNow launched AI Workflow Factory on October 6 to help enterprises use AI agents to identify, build and continuously improve business workflows, the company announced at its World Forum in Mumbai, according to acompany release. 

A bus parked outside a community hospital usually means a health check or a vaccination. At Prospect Park and West Berkshire Community Hospital, Berkshire Healthcare NHS Foundation Trust has used its Health Bus for something less familiar. Staff step on, sit at a screen and watch Microsoft Copilot turn a rambling email into a tidy…

A wave of cyberattacks believed to have used AI agents has hit institutions across Korea’s banking and nonbank financial sectors. Shinhan Bank, KB Kookmin Bank, Hana Bank, BNK Busan Bank, Yegaram Savings Bank, Welcome Savings Bank and Hyundai Capital suffered leaks involving customer information. Mutual financial institutions, including the Korean Federation of Community Credit Cooperatives,…

Artificial intelligence has a funding problem that dwarfs most corporate budgets. Bank of America forecasts that AI capital spending could top $5 trillion between 2026 and 2030, with roughly $1.2 trillion of it needing outside financing.

Intelligent Document Processing Turns Documents into Actionable Data and Creates a Flexible Information Flow Into Microsoft Dynamics

Zscaler (ZS) put fresh numbers around cyber risk with its ThreatLabz 2026 Ransomware Report, flagging a more than 275% jump in attacks and extensive use of AI to drive large scale data theft.

ADS holders seeking to vote on the underlying shares must act through The Bank of New York Mellon by 12:00 p.m. New York City time on October 23, 2026.

As enterprises face AI-driven cyberattacks, AI security governance must control autonomous systems that can reach data, connect applications and act on users’ behalf. That makes human accountability a core security requirement.

I’ve noticed a lot more businesses using AI agents to process customer support requests. But now it’s getting weird.