Browsing: pushing

Google, Cordial and Twilio are advancing a new customer intelligence model, where trusted product, profile and interaction data gives AI agents the context to make real-time decisions. But CX leaders must retain visibility, governance and clear human accountability.

Glacier Farmmedia – An open commodity trading and risk-managementplatform designed for fertilizer has received major strategic venture funding.

Critics say the fees and pricing policies of Amazon, the world’s largest e-commerce company, are pushing up product prices at other online shopping malls as well. The analysis says sellers may have little choice but to raise prices at other outlets to absorb Amazon’s high fees.

A finance analyst at a mid-sized insurance company, frustrated with a clunky reconciliation process, spends a weekend with Claude Code building a lightweight automation that pulls vendor invoices, flags discrepancies, and posts summaries to a spreadsheet. It solves the problem in minutes, so she shares it with three colleagues. Within a month, it’s quietly running…

TikTok rejected ads from Meta urging it and YouTube to join Meta’s multibillion-dollar child safety settlement with U.S. states, escalating a public fight between some of the world’s largest social platforms.

Insider is promoting its ‘agentic’ platform designed to streamline customer engagement by consolidating multiple tools for businesses. The platform allows enterprises to manage customer data platforms (CDP) and messaging tools over 12 different channels.

New AI-enabled operational guidelines are impacting marketing, HR, and facilities by introducing a unified set of rules. These rules are focusing on AI visibility and governance across departments. This development is intersecting with building analytics, creating a comprehensive approach to AI management.

Gong is enhancing its Revenue AI solutions by integrating with Microsoft Marketplace to ensure these tools are implemented within governed, IT-managed environments rather than being limited to user-installed applications. The company is employing agentic-workflow messaging to drive this transition, aiming for broader adoption and integration within existing systems.