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As artificial intelligence (AI)-powered solutions bring new opportunities to some of the largest online retailers in the world, AI-related problems for retailers have created their own markets for help. Some of these issues stem from adoption by third-party actors with bad intentions — but others can result from unsuccessful deployments or poor strategy.

Customer experience is becoming a key area of competition in China’s new energy vehicle after-sales market, with problem resolution and the accuracy of cost estimates remaining weak points, according to a recent study.