Browsing: phone

This is the latest installment of the Brands Briefing, a weekly Modern Retail+ column about the growth strategies of modern brands. More from the series →

A sales rep closes a 30-minute call. The prospect laid out exactly what it would take to close the deal. The conversation contained everything needed to move forward. Within days, those details exist only in the rep’s memory, and memory degrades.

ByDan Noyes Thursday, September 3, 2026 5:38AM A frantic phone call from someone posing as security for Charles Schwab has lead an Oakland woman to lose her life savings.

Call vs online support: When do people still pick up the phone? (Image: Smartz Solutions)

A doctor exposed confidential medical information when taking a phone call while examining a patient, a watchdog has revealed.

The home improvement retailer saw significant time savings in a 50-store pilot and plans to expand the system to all U.S. stores during the coming year.

AnMed is launching a new phone line for patients with questions about how the cybersecurity attack affects them.

Xero has consolidated telephony across 17 international offices onto Dialpad, cutting its annual phone bill by about USD $500,000.

This advancement in phone repair diagnostics is a turning point from manual and trial-and-error techniques to automated and data-driven techniques. AI software has now made a technique that is able to scan one device and compare the scan data with fault databases to yield a diagnosis in only a few seconds. This change impacts all…