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CRM

AI is moving from pilots into live service, but connected tools alone won’t deliver agentic CX. Vonage’s Jonathan Kershaw explains why CX leaders must link voice, CRM, CCaaS and AI around context, resolution and agent readiness, starting with one workflow that proves value

C.H. Robinson reported strong Q3 2026 financial results, driven by higher transportation pricing, market-share gains in North American Surface Transportation, and productivity improvements. Revenue rose 29.5% year over year to $5.4 billion, and diluted EPS increased 24.6% to $1.67. Adjusted operating margins expanded across core segments, led by Global Forwarding. However, operating cash flow fell…