Browsing: Omnichannel

HUL sharpens e-commerce and quick commerce execution as omni-channel strategy drives growth

October 23, 2026 | 18:22(0) user say Combining traditional distribution with cross-border e-commerce can help Vietnamese businesses expand sales opportunities and reduce reliance on any single market or platform. However, they need to strengthen management capabilities, optimise logistics costs, and build closer supply chain links to ensure sustainable market access.

SellSmartly: Unify customer engagement across multiple platforms with AI agents, social CRM, real-time translation, and more.

Higher conversion rates and omnichannel fulfillment go hand in hand for Retail Chains that are able to provide them. The impact shows up year after year in Digital Commerce 360’s annual Omnichannel Report, and the 2026 edition sheds renewed light on which omnichannel options are most popular, as well as how conversion rates vary between…

Kelly Mahoney digs into how the beauty retailer is driving growth with a playbook that spans cultural partnerships, TikTok Shop, retail media and more.

ByMatthieu Guinebault Published September 29, 2026Reading time3 minutes DownloadPrintText size

Retail’s latest earnings cycle demonstrates how the line between “the store” and “the app” has effectively disappeared. 

I met recently with a spa manager in California to introduce her to a French beauty brand. I told her about the company (a client) and shared that she might be the first U.S. spa to carry those products. I expected a wow, since the brand is popular in Europe and Asia.

Retailers say ‘omnichannel’ but promotions systems say otherwise | Retail Customer Experience

For years, retail banking strategy followed a predictable script: Shift routine transactions to digital channels, downsize physical footprints and route customer service inquiries to centralized contact centers. The underlying assumption was that physical branches were dying embers of a bygone era.