Browsing: Nobody

As AI takes the simple requests, advisors are left with longer, higher-value conversations. Cresta’s Devon Mychal explains why handle time is losing its grip as the measure of success, and how one customer cut inbound volume by two-thirds while its NPS rose 50 points.

Sales analytics hasn’t delivered the competitive advantage it promised. Most sales analytics data is contained on dashboards with historical data, which show how a team performed over time. Those dashboards don’t say much about what buyers are thinking or doing.

Major U.S. banks are detecting unauthorized AI agents inside customer accounts, and they can’t tell them apart from humans. Host Ejaaz Ahamadeen breaks down the worst 48 hours in cybersecurity, from a leaked PHP flaw affecting an estimated 70% of websites to a hacking group turning AI agents on Latin American financial targets, and how…

Editor’s note: Waco bought the network segmentation technology described here from Elisity while Mike Searight was the city’s chief information officer. He is now a senior adviser to Elisity, a cybersecurity company.