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Shares of CRM software giant Salesforce (NYSE:CRM) jumped 4.1% in the pre-market session after BofA Securities double-upgraded the stock to Buy from Underperform and raised its price target to $285 from $160.

Gal Rimon says AI agents are entering CX operations faster than many leaders are able to govern them. Ahead of Centrical’s Big Game event next month, he explains why organizations need one performance model for people, AI agents, and customer outcomes

If you’re looking to expand your law firm, expert law firm management consulting can guide you to scale smoothly across multiple offices and intricate client landscapes with confidence.

CPA ALBERTA began a three-part Introduction to Generative AI for CPAs certificate program on August 19, giving accountants hands-on exposure to current tools and practical accounting use cases. The program emphasizes both automation and the profession’s role as trusted advisers.

Seo Jang-hoon appears as the “my star” in the episode of SBS’s “Will You Do Anything? – Secretary Jin” (hereinafter “Secretary Jin”), airing on the 9th. The production team for “Secretary Jin” released a teaser titled “Lee Seo-jin x Kim Gwang-gyu, ‘Master of Cynical Truth’ Seo Jang-hoon in a Blazing Capital T Showdown.”

As federal agencies increasingly deploy more AI-powered agents alongside traditional AI tools, the insider threat landscape is becoming harder to manage. Employees, contractors, applications, and systems all require legitimate access to sensitive data and resources, but AI is creating new ways for that authorized access to be misused, compromised, or extended beyond its intended purpose.

Deploying an AI agent isn’t the finish line. Parloa’s Csaba Tamas tells CX Today why customer service leaders need active operators, faster feedback loops and sharper testing once agents go live, or risk letting them quietly drift from the business they serve

If a chatbot prompt like ‘find Australian medicine statistics’ results in a website breach, the responsibility does not lie with a piece of code

To forge stronger connections with multicultural consumers, grocers have to prioritize authentic communication that goes beyond just translation, experts say.

When Stephen Ewen co-founded Restate in 2022 to provide durable workflow infrastructure, he couldn’t have anticipated how valuable such an offering would become for managing AI agent processes.