Browsing: must

October’s annual cybersecurity campaign arrives with a familiar message: protect accounts, recognise scams and keep software updated. But the evidence accompanying Cybersecurity Awareness Month 2026 raises a more demanding question for business leaders and public authorities: how much of that advice has become everyday practice?

Cybersecurity Awareness Month is underway in October 2026. During this period, organisations are facing a paradox. For years, awareness programmes have focused on helping employees recognise suspicious emails, malicious links and other signs of attack. Yet advances in artificial intelligence, identity compromise techniques and cloud-based infrastructure mean that many modern cyberattacks no longer look obviously…

CRM

ISG’s Research Director, Keith Dawson, says the contact center is becoming a customer engagement hub, forcing buyers to weigh AI governance, context, quality automation, and IT alignment alongside vendor rankings. The practical test is whether platforms now fit the operating model the business needs

The rise of artificial intelligence has been a non-negotiable reality, with its use infiltrating a range of industries and professions. The legal profession is no exception: According to two recent surveys, 41 percent of law firms report active generative AI use, while 83 percent of individual lawyers report using AI tools. However, professional adaptation need…