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CRM

8×8’s WFM customer base grew by more than 170% since November 2025 as contact centres seek simpler alternatives to spreadsheet-led planning. Lisa Orford explains why AI is changing the work agents handle, and why workforce, quality, and coaching data must increasingly work together.

In this post, we share how PDI Technologies implemented Amazon Quick Sight to transform their business intelligence infrastructure, cutting manual reporting from hours to minutes and expanding analytics from one team to seven. The result is a modern technology foundation that supports company-wide analytics deployment while improving reporting efficiency across our organization.